Frequently Asked Questions

Products

What is the Cooper collar?

A one-piece collar, cut from a single length of cloth that runs up around the neck and down the front to form the placket. There is no collar band and no interlining. It holds its own shape and falls in a soft roll that a constructed collar never achieves.

The pattern has to be cut with exact curvature, which is why one-piece collars are rarely found outside bespoke tailoring.

What makes the Linen Shirt different?

Its signature Cooper collar, and the cloth. The shirt is made for warm climates, travel and relaxed summer dressing, while keeping a refined silhouette.

What is the difference between the Linen Shirt and the Camp Collar?

The Linen Shirt has long sleeves and our Cooper collar, and is available in slim and regular fits. The Camp Collar is short-sleeved with an open collar and a relaxed, boxy cut, with side vents so it hangs cleanly untucked.

Where are your pieces made?

Designed in Italy and made in Dubai, with careful attention to detail.

Does linen crease?

Yes, and we have chosen not to treat ours to prevent it. The finishes that stop linen creasing also stop it breathing and shorten its life. Creasing is what linen does.

Sizing And Fit

What size should I choose?

Our pieces are true to size. A detailed size guide is available on each product page to help you select the right fit.

Can I exchange if the size is wrong?

Yes. We offer free exchanges within 30 days of receiving your order, provided the item is unworn and in original condition.

Do you offer complimentary alterations?

Yes. Everything we make can be altered to your measurements at no charge, at any of our four ateliers in Dubai.

[ Find an atelier ] 

Monogramming

Which pieces can be monogrammed?

The Linen Shirt only. The Camp Collar has nowhere a monogram would sit properly, and we would rather leave it off than place it badly.

How does monogramming work?

Up to three characters, embroidered on the cuff at no charge, in tonal thread, cream or Portofino teal. Monogrammed shirts add one to two days before dispatch.

Can monogrammed pieces be returned or exchanged?

Monogrammed pieces can be altered, but cannot be returned or exchanged.

Orders And Delivery

When is delivery free?

Delivery is free on all orders within the UAE.

Do you ship internationally?

Yes, worldwide. International rates are calculated at checkout.

Do you offer gift packaging?

Every order is delivered in signature Portofino packaging. You may also add a personalised gift message on the product page.

Can I send an order as a gift?

Yes. On the product page, open Send as a Gift and add the recipient's name and your message. We will write it by hand on a card and enclose it with the order. Prices are never shown in gift orders.

Care

How should I care for my linen?

Wash at low temperatures and air dry where possible. Linen is a natural fibre that becomes softer with every wash.